Overview
This policy delineates the various aspects related to user privacy, defining the responsibilities of users, the website, and its owners. It elucidates how user data is processed, stored, and safeguarded.
The Website
Our website (https://scotlandenergygrants.co.uk/) and its administrators proactively prioritise user privacy, ensuring steps are taken to safeguard user privacy. The website adheres to all UK national laws and regulations concerning user privacy.
Use of Cookies
Definition of Cookies Cookies are small files stored on the user’s computer hard drive, tracking, saving, and storing information about user interactions on the website. They enable the website to provide users with a personalised experience.
Cookie Usage
Cookies are primarily used to recall personal settings chosen by users on the website. The website does not use cookies to collect personally identifiable information. Most cookies are automatically deleted upon leaving the website.
The website employs anonymous session cookies for navigation and feature utilization. For registered users, session cookies include user IDs for service access verification.
Tracking Software
The website utilises tracking software, powered by Google Analytics, to monitor visitor engagement. This software employs cookies to track and analyze website usage without storing personal information.
Users can manage cookie preferences through their browser’s security settings to block cookies from the website and its external vendors.
Personal Information
While using our website or services, users may need to provide personal information (name, address, email, property details, etc.). This information is used to administer the website, applications, client databases, and marketing materials. We ensure secure storage of personal information in compliance with the General Data Protection Regulation (EU) 2016/679.
Users providing telephone and email details consent to being contacted by [Scottish Energy Grants]. Users have the right to request a copy of their personal information and can contact us at info@scotlandenergygrants.co.uk for inquiries or removal from the database.
How Information Is Collected
Scottish Energy Grants collects information through two methods:
Directly Provided Data: Users voluntarily provide information through actions such as filling text boxes or completing contact forms.
User Authorised Data: Users may grant permission for information retrieval from other accounts, such as social media platforms or location data from smartphones.
Data Retention Scottish Energy Grants retains personal information for the duration necessary to provide services, comply with regulations, resolve disputes, prevent fraud, or enforce Terms and Conditions.
Contact Forms
Personal information gathered from contact forms is not sold or rented. Data is shared only with the installer providing home insulation.
User Control
Users have the ability to:
- Verify, change, correct, or delete personal information.
- Request a readable copy of personal data held.
- Update details through contact email.
- Manage privacy and security preferences.
Note: Marketing emails are not sent by Scottish Energy Grants.
Policy Changes
The policy may be revised at any time, with changes publicised accordingly.